Contact
Louis Bugenig
Project Manager
Progress update: April 2024
- Launched the Challenge Procurement for Roadmap Vendor
- Website at https://www.washingtonresidentportalchallenge.org/
- Sent over 150 primary outreach emails to potential vendors.
- Captured and submitted draft Office of Cybersecurity requirements for review.
- Identified Challenge Judges and sent out invitations.
- Identified Architecture resource
We want you to be a part of this effort! We are ready to engage with our agency partners to ensure that the roadmap and future solution meet your needs as well as those of our residents. If you are interested in participating in workgroups and engagement sessions, please contact Wendy.Wickstrom@watech.wa.gov.
Background
WaTech was funded in the 2023-2025 biennium to develop a resident portal and complete major enhancements to WA.gov. The goal of the Resident Portal project is to create a government experience that leaves no community behind. Through a connected government that emphasizes service delivery and the experience of those we serve, we can achieve equitable outcomes across our communities.
The Resident Portal will provide authenticated, secure, transparent access to the services residents of the state need. It will be human-centered, focused first and foremost on meeting the needs of residents and aims to greatly improve the ease of use and access to services that residents need the most from Washington government.
Vision
The Resident Portal project vision is to create a platform that provides a secure, user-friendly portal for Washington state residents to access information and services needed to sustain or enhance their lives. Residents will create a statewide account (via Identity and Access Management platform), share information about themselves which the Resident Portal will store and securely share with other agencies. From the Resident Portal, residents will be able to find services that they may qualify for, complete applications for those services, receive status updates and sign up for alerts and notifications from Washington state government.
The platform will be a single point of access to government services, providing a consistent user experience and equitable access for all residents of Washington state.